Please carefully pursue this Privacy Policy. M/s Amrit Absorbent and Products LLP, operating under the brand name “Amrit Pulses” (“Company” or “We” or “Us” or “Our”), is the legal owner of the website located at SECOND FLOOR, CENTRAL MOTORS, PANDHANA ROADSAROJINI NAIDU WARD, KHANDWA, Khandwa, MadhyaPradesh, 450001. The Company respects your privacy and complies with applicable legal requirements under Information Technology laws, Data Protection Laws, and RBI Guidelines. This Privacy Policy outlines how we collect, use, store, process, and transfer your data. It is supplementary to our Cookies Policy and other relevant Terms and Conditions displayed on our websites and applications. These terms apply to all visitors, consumers, and users (“You” or “Your”). We request you to carefully read this Privacy Policy and contact our Grievance Redressal Officer if you need any clarifications. Please review this policy periodically, as your continued use of our products and services implies acceptance of the current Privacy Policy.
When a user accesses the website and agrees to its terms and conditions, this policy becomes effective immediately. Before using our services, users are required to thoroughly read this Privacy Policy and our Terms of Use.
We are committed to safeguarding the confidentiality of our users and data providers. Our collection of user information consists of data provided by users and information automatically collected during navigation. By using the website or its services, you consent to our collection, storage, use, transfer, sharing, and distribution of your personal information (including any updates you provide) in relation to the services we offer.
1. APPLICABILITY
This Policy is applicable to all clients, customers, users, and consumers of amritpulses-dal.com services and products, including individuals, companies, or entities that access the Company’s website. It also extends to anyone visiting the website, whether they are paying customers or not.
By submitting your personal information to us, you explicitly agree to our processing of your information in line with the terms outlined in this Privacy Policy.
This Privacy Policy covers the following key areas:
- Information We Collect: An overview of the types of personal and non-personal data we gather from you.
- How We Use Your Information: Details on how we use your data for purposes such as processing orders, providing customer service, marketing, and enhancing the website.
- Information Sharing: Circumstances under which we may disclose your information to third parties.
- Your Choices and Rights: Information on the choices and rights you have regarding your personal data, including how to opt out of marketing communications and exercise your data rights.
- Data Security: The measures we implement to safeguard your data and ensure its security.
- Children’s Privacy: Our policy on handling the personal information of individuals under the age of 18.
- Changes to the Privacy Policy: How we will inform you about significant changes to this policy.
- Contact Information: How to reach us with any privacy-related inquiries or concerns.
2. INFORMATION WE COLLECT
We collect two types of information: Personal Information and Non-Personal Information.
- Personal Information:
We collect personal information that you explicitly provide to us, such as your name, date of birth, phone number, Address and Payment Details (Bank Account/UPI/Credit Card/Debit Card). We also request permission to access your messages (SMS data), storage, phone/device location Access as well as information about other applications installed on your device. This personal information helps us provide you with a digital experience tailored to deliver our services effectively.
We collect personal information when you:
- Register on our website or visit our website.
- View or order any product/products from our website.
The website of amritpulses-dal.com or its affiliates is intended exclusively for users who are 18 years old or above. We ensure that we do not intentionally collect or use personal data from individuals we believe to be under 18. If we become aware that we have collected information from someone under 18, we will delete it from our database.
- Non-Personal Information
In addition to personal information, we collect non-personal information to provide a seamless experience while you use our services.
When you visit our website, we typically collect the IP address of the device you use to connect to the Internet, browser type and version, operating system, the website you came from, or the advertisement you viewed or clicked on. Additionally, we use cookies and pixel tags when you browse our website, view our emails/SMS, or use our website. These tools collect information and store your online preferences. Cookies are commonly used and most browsers accept them automatically, but you can choose to disable cookies if you prefer. It’s important to note that cookies and pixel tags do not capture any information that can personally identify you. All non-personal information collected is used to enhance your experience with us.
- YOUR CONTROL OVER THE INFORMATION COLLECTED
- Consent for Information Collection:-
To provide you with our best services, the Company and the third-party tools we use will need your consent to collect your personal information, such as your name, phone number, device information, and other types of information mentioned in this privacy policy. Any personal information you provide will be accepted as-is, and the Company will not be responsible for the accuracy or truthfulness of the data you provide. Ensuring the accuracy and truthfulness of your personal information, as it relates to the terms of use you have agreed to in order to utilize our services, is solely your responsibility.
b.Withdrawal of Consent:-
You have the option to withdraw your consent for the collection of your personal information. You can notify us of your decision to withdraw consent by writing to us at care@amritpulses-dal.com.However, if you withdraw your consent, the Company reserves the right to discontinue providing the services for which the information was collected. In such an event, you will not be eligible for a refund of any fees paid.
- Information Sharing:-
As required by law, customary practice, credit reporting, statistical analysis, credit scoring, verification, or risk management, you grant the Company permission to share, exchange, and disclose all of your information related to specifics and transaction history with its affiliates, banks, financial institutions, credit bureaus, agencies, and participants in any telecommunication or electronic clearing network. The Company will not be held liable for the use or disclosure of such information.
- HOW WE USE THE INFORMATION COLLECTED
We use the information we collect from you for the following purposes:
A. Service Provision – To provide you with the services you have subscribed to and availed.
B. Communication – To communicate with you regarding matters related to the services.
C. Notification for Services – To notify or contact you about any issues with the website, we share your information with group companies and relevant third parties as necessary, or offer you similar services with additional value-added services.
D. User Engagement Analysis – To analyze trends and metrics related to how users engage with our online properties, including our website.
- Project Management and Security – For project management, resolving issues, detecting and preventing fraud and other criminal activities.
- Contractors and Legal Use – To share with independent contractors working for the Company who are bound by this policy. Additionally, we may collect and use this data in other ways permitted by relevant laws.
5.WHO WE DISCLOSE YOUR INFORMATION TO AND WHEN
We do not rent or sell your personal information to third parties, except with your express consent or as specified in this policy. However, we may share your information in the following situations:
A. ADMINISTRATIVE AND LEGAL REASONS:
We may access, use, preserve, transfer, and disclose your information (including Personal Information) to third parties:
- To comply with any applicable law, regulation, government request, or legal process, if we believe it is necessary in good faith;
- To protect and enforce the terms of service for any of our services, as well as any other relevant rules, including investigating potential violations;
- To identify, prevent, or take appropriate action regarding fraud, security, or technical issues; and/or
- To protect the rights, safety, property, or security of the Services or any third party.
B. BUSINESS TRANSFERS:
For internal business purposes, we may disclose your information to our parent company, subsidiaries, and affiliates, including Personal Information and Usage Information. Additionally, we reserve the right to transfer and disclose all of this information to the following parties:
- A future owner, co-owner, or operator of the Services or relevant database; or
- In connection with a corporate merger, consolidation, restructuring, sale of a significant portion of our membership interests and/or assets, or other corporate changes, including during any due diligence process.
C.THIRD PARTIES PROVIDING SERVICES ON OUR BEHALF:
Certain services, such as hosting the Services, developing and/or managing features of the Services, monitoring analytics, or handling other administrative tasks, may be performed by third-party vendors on our behalf. To enable these vendors to complete the services they are providing for you or for us, we may grant them access to user data, including Personal Information. However, as part of our contracts with these third-party vendors, we limit their use of this information and require that they use it only to perform services for us.
6. SECURITY
A. Security Measures –
We take necessary security precautions to protect against unauthorized access, data alteration, disclosure, or loss. These measures include internal reviews of our data collection, storage, and processing practices, and security measures such as appropriate physical security and encryption. Our database is stored on servers protected by a firewall, with tightly controlled, password-protected access. Despite the effectiveness of our security measures, no system is completely impenetrable. We cannot guarantee the absolute security of our database or the safety of the information you transmit to us over the Internet.
B. Reasonable Security Precautions –
We take economically reasonable security precautions to prevent the loss, misuse, and alteration of the information under our control. However, we cannot fully guarantee the security of any material shared with us.
C. User Responsibility –
Users are responsible for keeping their password, email address, and other account details confidential and accurate. The company is not responsible for any personal information transmitted to a third party due to inaccurate account-related information.
D. External Links –
Our website may contain links to other websites. The company is not responsible for any information misuse by the owner of those websites when you visit them.
CHANGES TO PRIVACY POLICY
The Company retains the right to revise this online privacy statement at any time. The effective date of the last update or significant change is noted below. You can check for any updates since your last review by referencing the effective date provided.
RETENTION OF INFORMATION
The company will not retain your sensitive personal information longer than necessary for lawful purposes or as required by current laws.
7. GRIEVANCE OFFICER
If you have any complaints, concerns, or issues related to the use, processing, and disclosure of information provided on the amritpulses-dal.com website, or if you believe there has been a breach of these terms, please notify us via email on care@amritpulses-dal.com.